Monitoring Calls from Customer Sites

The Calls List page displays the details of the calls including quality metrics made in the network over the past three hours (default).

➢ To view the calls list:
1. Open the Calls List page (Quality of Experience menu> CallsList tab).

Use the following table as reference to the columns in the Calls List.

Calls List Details

Column

Description

Source

indicates the call is from an AudioCodes SBC device.

Status

Indicates call control status: Successful or Failed.

Quality

Indicates the call quality:

Green = Good, Yellow = Fair, Red = Poor, Gray = Unknown

Media Type

Indicates the media type: MSRP (Message Session Relay Protocol), Audio, Image, Application Sharing (a Skype for Business media type), Video, Data, Chat, Audio V150, Text, Unknown or All.

Caller

The phone number or address of the person who initiated the call.

Callee

The phone number or address of the person who answered the call.

Correlation ID (GSID)

Calls which traverse multiple devices (SBC-SBC calls or TEAMS-SBC calls) are reported to Live Platform as separate calls; however, are displayed in the same call record. The correlation ID is assigned to these calls. A call filter retrieves all call legs assigned with this ID (see Filtering by More Filters). When displaying Call Details, it’s possible to toggle between the call legs to display the details of each leg.

Start Time

The precise time (hour, minutes, and seconds) and date (month, day and year) when the call was started.

End Time

The precise time (hour, minutes, and seconds) and date (month, day and year) when the call was terminated.

Duration (sec)

The duration of the call, in seconds.

Call Type

Indicates the call type:

■ Teams
■ SBC

Device

Indicates the device over which the call passed.

SIP Connection

Indicates the SIP Connection over which the call traversed.

Termination Reason

Indicates the reason why the call was terminated.

An SBC call (exclusively) whose duration is longer than three hours (e.g., the session of a participant in a Teams conference call over an SBC) or an SBC call that is incompletely reported to the AudioCodes Customer portal server, won't be displayed in the Calls List.

Graphical user interface, application Description automatically generated

The Save button allows operators to save up to one million calls to a zip file comprising 10 separate csv files, each including up to 100,000 calls.

A README file is also included in the save, with details of the Calls List filter settings, the number of exported entities, the time range and the tenant operator credentials.

The bottom of the page features a pager which lets you:

■ Click the |◄ Go to the first page to return to the first page from any page.
■ Click the Go to the previous page arrow to return to the page before the presently displayed page.
■ Click … [More pages] to the left of the page number or … [More pages] to the right of the page number to page backwards or forwards respectively.
■ Click the Go to the next page arrow to browse to the page after the presently displayed page.
■ From the ‘Items per page’ drop-down, select the number of calls to display per page: 20, 30 or 50.